About Us

At the Quatela Center for Hair Restoration in Rochester, each procedure is performed by some of the best, most experienced, highly qualified hair replacement doctors, not only in Syracuse and Buffalo, New York, but in the entire country. Dr. Vito Quatela, in addition to being a double board-certified facial plastic surgeon, is a diplomate of the American Board of Hair Restoration Surgery with more than 25 years of experience performing hair restoration procedures. Dr. Heather Lee and Dr. Alex Montague are facial plastic surgeons and otolaryngologists who learned advanced hair transplant techniques directly from Dr. Quatela. Together, they work with a hand-picked medical team whose expertise in hair restoration is unsurpassed in the state.

When you request a consultation at the Quatela Center, Dr. Quatela, Dr. Lee, or Dr. Montague meets with you at the Lindsay House, a stately Victorian-era mansion whose meticulous renovation was overseen by Dr. Quatela. You can also schedule an appointment by calling our office at (585) 244-0323.

Quality Results

The unnatural hair plugs from the 1970s and 1980s are a procedure of the past in the field of hair transplant surgery. But even though hair restoration techniques are more advanced than ever, achieving excellent, natural-looking results still requires an experienced surgeon who understands the artistic nature of the procedure. Getting the results you desire requires more than simply extracting hair follicles from one area of the scalp and transferring them to another area. It calls for an understanding of the way hair grows, in order to best position the follicles. Dr. Quatela, Dr. Lee, and Dr. Montague have that understanding, and they use it to ensure that each patient’s results will blend with the existing hair and look natural.

Choosing the Quatela Center

You have options, of course, when it comes to selecting a hair restoration specialist. We believe that, because of their experience and the quality of results Dr. Quatela, Dr. Lee, and Dr. Montague achieve, it is worth traveling to our hair restoration center even if you’re traveling from Buffalo, Syracuse, elsewhere in New York, or even other parts of the country. Hair restoration surgery represents an investment in a new you, and the choice of surgeon shouldn’t be based solely on his or her proximity.

Stacie Phan, MSN, FNP-C, WTS Certified Trichologist

Stacie Phan, MSN, FNP-C, WTS is a certified family nurse practitioner and certified trichologist. A graduate of St. John Fisher College with both her bachelor’s degree in nursing and master’s from the Family Nurse Practitioner program, Stacie has over eight years of nursing experience in trauma, general surgery, and adult care.

In 2022, Stacie joined the Quatela Center for Hair Restoration as the Hair Team Manager, where she oversees the dedicated, in-house team that supports our three hair restoration surgeons, Drs. Quatela, Lee, and Montague. Her passion for comprehensive hair restoration care prompted her to pursue her certification in trichology from the World Trichology Society. She is the first certified trichologist in the Rochester area.

Stacie Phan

Our Patient Consultants

Brooke, Patient Consultant

A key part of ensuring you enjoy a positive experience rests with our Patient Consultant, Brooke, who joined the Quatela Center with more than 15 years of experience in the medical field as a clinical technician and medical assistant. An integral part of our team, Brooke enhanced her interpersonal skills internationally while living in Abu Dhabi as a board member for the GEMS American Academy Parent Association and Parent Representative Liaison at the Cranleigh School in Abu Dhabi.

As Dr. Vito Quatela’s Patient Consultant, Brooke focuses on patient care and satisfaction. Her main concern is making sure you have a high level of confidence and privacy throughout your entire experience, from initial contact through all stages of postoperative care.

Brooke, Patient Consultant

Sue, Patient Consultant

Sue joined the Quatela Center in 2023 after 27 years as a business owner in the beauty industry, where she honed her skills in customer service and client satisfaction. As Dr. Heather Lee’s Patient Consultant, Sue guides patients through their transformative journeys, ensuring that they make informed decisions and feel at ease throughout the entire process. Her professionalism, warm demeanor, and dedication to exceeding patient expectations are qualities that define her role.

With empathy, compassion, and integrity, Sue considers every contact with Dr. Lee’s patients as an opportunity to connect and strengthen the patient/provider relationship. Her commitment to informed and comprehensive care ensures patients receive the tailored guidance they deserve.

Sue, Patient Consultant

Kylie, Patient Consultant

With over seven years of experience maintaining relationships with clients and ensuring their success, Kylie joined the Quatela Center in 2020. Her strong communication and organizational skills and vast experience working with a variety of people shows as she treats and supports each individual according to their specific needs, leading to a proven track record of helping each patient reach their specific goals.

As the Patient Consultant for Dr. Alex Montague, Kylie will support patients on their journey with the Quatela Center. By providing a wide-breadth of knowledge and a warm, friendly demeanor, she will ensure patients have an exceptional experience with first-class care every step of the way.

Kylie, Patient Consultant

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International Destination

Concierge Program for Out-of-Town Patients

With decades of experience serving national and international clients, we have streamlined the travel process for our out-of-town patients. Our proximity to an international airport, discreet onsite and offsite accommodations, and concierge offerings ensure your experience with us will be stress-free and rewarding.

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